Terms of service

These Terms & Conditions govern your use of the SerenRun website and services. By accessing or purchasing from our website, you agree to these terms.

1. General Use

By using this website, you confirm that you are at least the age of majority in your country or have permission from a legal guardian.

We reserve the right to update or modify these Terms at any time without prior notice.

2. Products & Availability

SerenRun specializes in home rugs designed for residential use.

All products are subject to availability. We reserve the right to:

  • Modify or discontinue products at any time
  • Limit quantities per order
  • Correct errors in product descriptions, pricing, or availability

We do not guarantee that product colors or textures will appear exactly the same on all devices.

3. Pricing & Payments

All prices are listed in USD.

We accept secure payments through third-party payment processors.

We reserve the right to:

  • Refuse or cancel any order
  • Verify payment information before order processing

Orders will only be processed after successful payment confirmation.

4. Order Processing & Fulfillment

Orders are typically processed within 1–3 business days.

Fulfillment is handled through our logistics system:

  • Products are manufactured in China
  • Orders are shipped from our U.S. warehouse (New York fulfillment center)

Shipping timelines and policies are outlined in our Shipping Policy.

5. Shipping

Shipping fees, delivery times, and conditions are described in our Shipping Policy.

We are not responsible for delays caused by:

  • Carrier delays
  • Weather conditions
  • Customs or regional restrictions
  • Incorrect shipping information provided by the customer

6. Returns & Refunds

All returns and refunds are governed by our Return & Refund Policy.

Key conditions include:

  • Return requests must be made within the eligible return period after delivery
  • Items must be unused and in original condition
  • A 10% restocking fee applies to approved returns unless otherwise stated

7. Intellectual Property

All content on this website, including images, text, branding, and product designs, is the property of SerenRun.

You may not:

  • Copy or reproduce content without permission
  • Use branding or images for commercial purposes without authorization

8. Limitation of Liability

SerenRun is not liable for:

  • Indirect or incidental damages
  • Losses resulting from improper product use
  • Delays beyond our control

All products are intended for general household use.

9. Third-Party Services

We may use third-party services for:

  • Payment processing
  • Shipping and logistics
  • Analytics and website optimization

These services operate under their own terms and policies.

10. User Responsibilities

You agree to:

  • Provide accurate order and shipping information
  • Use the website legally and responsibly
  • Not engage in fraudulent or abusive activity

We reserve the right to refuse service if misuse is detected.

11. Contact Information

For any questions regarding these Terms & Conditions:

Email: info@serenrun.com
Business Hours (EST): 10:00 AM – 7:00 PM (Monday – Friday)