Payment Policy

Last updated: August 19, 2026

Thank you for choosing SerenRun. This Payment Policy explains the payment methods available on our website and how payments are handled when you place an order.

By completing a purchase on our website, you agree to the payment terms described below.

Accepted Payment Methods

SerenRun currently accepts the following credit and debit card networks through the secure payment options available at checkout:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Discover
  • Diners Club
  • JCB

The payment options displayed at checkout may depend on the card type, issuing bank, location, and payment system availability.

PayPal

SerenRun does not currently accept PayPal payments.

Customers should use one of the supported credit or debit cards shown at checkout to complete their purchase.

Payment Processing

When you place an order, your payment information is processed through the secure payment system available at checkout.

SerenRun does not ask customers to send card numbers, security codes, or other sensitive payment information by email, phone, or other direct communication channels.

Payment authorization must be completed successfully before an order can be processed.

Payment Security

SerenRun uses SSL (Secure Sockets Layer) technology on relevant website pages to help protect information transmitted through the website.

Payment information is handled through the applicable payment processing system. SerenRun does not intentionally request or store your complete card security code through customer service communications.

For your security, please do not send full card numbers, card security codes, passwords, or other sensitive payment information to SerenRun by email.

Payment Authorization and Declined Payments

All card payments are subject to authorization by the applicable payment processor and card issuer.

If a payment is declined or cannot be authorized, the order may not be completed.

If you experience a declined payment, you may check whether:

  • The card information entered at checkout is correct
  • The card has sufficient available funds or credit
  • The card is enabled for online purchases
  • Your card issuer has approved the transaction

If the issue continues, you may need to contact your card issuer or use another supported card.

Order Confirmation

After a payment has been successfully completed and the order has been accepted, SerenRun will send an order confirmation to the email address provided during checkout.

The confirmation may include your order number, purchased items, order amount, and other relevant order information.

If you do not see the confirmation email, please check your spam or junk email folder before contacting us.

Order Cancellation

If you need to cancel an order, please contact SerenRun as soon as possible.

An order may be canceled if it has not yet entered the shipping process. Once an order has been shipped, cancellation may no longer be available and the request will be handled according to our Return & Refund Policy.

Currency

Unless otherwise stated, prices displayed on the SerenRun website are listed in United States Dollars (USD).

If your card account uses another currency, your card issuer or payment provider may apply its own currency conversion rate or applicable fees.

Pricing Accuracy

SerenRun makes reasonable efforts to display current and accurate product prices on the website.

If a pricing, payment, or technical error is identified before an order is shipped, SerenRun may cancel the affected order and refund any amount that has already been charged.

If an order needs to be canceled for this reason, we will contact the customer using the information provided during checkout.

Refunds

Approved refunds will be returned to the original payment method used for the purchase.

SerenRun processes approved refunds within 5 business days. The time required for the refunded amount to appear on your card account may vary depending on your card issuer or payment provider.

For additional information about return eligibility, return shipping costs, exchanges, and refunds, please refer to our Return & Refund Policy.

Payment Information and Customer Support

For your protection, please do not provide complete card numbers, security codes, passwords, or other sensitive payment credentials when contacting SerenRun.

If you have questions about an order or payment, please contact us using the information below.

Contact Us

SerenRun 915 Broadway, New York, NY 10010, United States

Email: info@serenrun.com Phone: +1 (212) 473-1020 Business Hours: Monday – Friday, 10:00 AM – 7:00 PM (EST)