Shipping policy
SerenRun provides reliable shipping services for all orders placed on our website. Please review the following shipping terms carefully before placing your order.
๐ Shipping Methods
We currently offer two shipping options:
1. Standard Shipping
- Free shipping on all orders over $150 USD
- Orders under $150 USD will be charged a $7.68 USD shipping fee
- Estimated delivery time: 7โ15 business days
- Fulfillment location: United States warehouse
2. Expedited Shipping
- Additional shipping fee: $12.00 USD per order
- Estimated delivery time: 3โ7 business days
- Priority handling from U.S. warehouse
๐ฆ Order Processing Time
- Orders are typically processed within 1โ3 business days
- Processing time does not include weekends or public holidays
- Once shipped, a tracking number will be provided via email
๐บ๐ธ Shipping Origin
All orders are shipped from our U.S. fulfillment center:
915 Broadway, New York, NY 10010, United States
Phone: +1 (212) 473-1020
Email: info@serenrun.com
๐ Shipping Restrictionsย
We currently do not ship to the following regions:
- P.O. Boxes
- APO / FPO military addresses
- Remote or restricted international territories (may vary due to carrier limitations)
If an order is placed for an unsupported region, it may be canceled and refunded.
๐ Delivery Notes
- Delivery times are estimates and may vary depending on carrier conditions, weather, or peak seasons
- Tracking updates may take 24โ72 hours after shipment
- Customers are responsible for providing complete and accurate shipping information
๐ Customer Support
If you have any questions regarding shipping or delivery, please contact us:
Email: info@serenrun.com
Service Hours (EST): 10:00 AM โ 7:00 PM (Monday โ Friday)