Shipping policy

Last updated: August 19, 2026

At SerenRun, we aim to process and deliver orders within a reasonable timeframe. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, shipping fees, and other important delivery information.

Shipping Destinations

SerenRun currently ships only within the United States.

We ship to the 48 contiguous states of the United States (the continental United States).

Track Your Order

Customers can track their shipment using the tracking information provided in the shipping confirmation email.

For additional tracking information, you may use:

17TRACK

Areas We Do Not Ship To

At this time, we do not ship to the following locations:

  • Alaska
  • Hawaii
  • Puerto Rico
  • Guam
  • U.S. Virgin Islands
  • American Samoa
  • Northern Mariana Islands
  • Other U.S. territories or outlying islands
  • P.O. Boxes
  • APO / FPO / DPO military addresses

If an order is placed for an unsupported address, it may be canceled and refunded.

Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

  • Orders placed before 6:00 PM (EST) on a business day will begin processing on the same business day.
  • Orders placed after 6:00 PM (EST) on a business day will be processed on the next business day.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Processing time refers to the time required to prepare, inspect, package, and arrange an order for shipment.

Shipping Methods & Estimated Delivery Time

We currently offer the following shipping options:

Standard Shipping

  • Free shipping on orders over $150
  • Orders under $150: $7.68 shipping fee
  • Estimated delivery time: 7–15 business days after processing

Expedited Shipping

  • Shipping fee: $12.00
  • Estimated delivery time: 3–7 business days after processing

Estimated delivery times include both processing time and transit time. Actual delivery times may vary depending on destination, carrier operations, holidays, weather, or other circumstances.

Shipping Origin

All orders are shipped from our U.S. fulfillment network.

Once an order has been shipped, customers will receive a shipping confirmation email with tracking information.

Please note that tracking information may take up to 24–48 hours after shipment to become available in the carrier’s system.

Address Accuracy

Please ensure that your shipping address is complete and accurate when placing an order.

SerenRun is not responsible for delays, failed deliveries, returned shipments, or additional shipping costs caused by incorrect or incomplete address information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will try to assist before the order enters the shipping process, but changes cannot always be guaranteed.

Delivery Delays

The delivery times stated in this policy are estimates. Delivery may take longer than expected due to circumstances outside our direct control, including:

  • Public holidays
  • Severe weather conditions
  • Carrier delays
  • Peak shipping periods
  • Other unexpected transportation disruptions

If a shipment is delayed, please contact us with your order number and tracking information for assistance.

Contact Us

If you have any questions about shipping, delivery, or your order, please contact us:

SerenRun 915 Broadway, New York, NY 10010, United States

Email: info@serenrun.com

Phone: +1 (212) 473-1020

Business Hours: Monday – Friday, 10:00 AM – 7:00 PM (EST)