Refund policy

SerenRun is committed to providing a clear and transparent return experience. Please read the following policy carefully before initiating a return or exchange request.

πŸ“… Return Eligibility & Timeframe

All return requests must be initiated within 14 days after the order is marked as delivered.

The return period is strictly calculated from the date of delivery confirmation, not the date of purchase.

Requests submitted after this period may not be accepted.

πŸ“¦ Return Conditions

To be eligible for a return or exchange, items must meet all of the following conditions:

  • Items must be unused, unwashed, and in original condition
  • Items must include original packaging and accessories
  • Items must not show signs of installation, damage, or alteration

Returned items that do not meet these conditions may be rejected or partially refunded.

πŸ” Exchange Policy

We support product exchanges under the following conditions:

  • Exchange requests must be submitted within the return period
  • Items must meet all return condition requirements
  • Exchanges are subject to product availability

If the requested replacement item is unavailable, a refund option may be provided instead.

πŸ’° Return Shipping & Restocking Fee

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • All approved returns are subject to a 10% restocking fee, deducted from the refund amount
  • The restocking fee covers inspection, handling, and inventory processing costs

πŸ’³ Refund Process

Once the returned item is received and inspected:

  • Refunds will be processed to the original payment method
  • Processing time: 5–10 business days after inspection approval
  • Shipping fees (if applicable) are non-refundable

🚚 Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, washed, or damaged after delivery
  • Items without original packaging
  • Clearance or final sale items (if applicable)

πŸ“ Return Process

To initiate a return or exchange, please contact our support team:

Email: info@serenrun.com
Service Hours (EST): 10:00 AM – 7:00 PM (Monday – Friday)

Please include your order number and reason for return when contacting us.